Chief Executive Officer
LUCAS CARY DSOUZA (profile):-
•Mr. Lucas Cary D’souza comes with over 15 years of technical experience in the Indian Navy. After his voluntary retirement from the force he has set up his own consulting firm “Mega Services” for Recruitment of Quality Manpower to International Call Centers. Has been a trainer for the past 7 years in voice & accent and also process training.
•He has Sourced Processes, and handled the whole floor for operations, Recruitment, and Training and Revenue generation. For International Call Centers namely Saple InfoTech Pvt. Ltd, Clarion InfoTech Pvt ltd and Icetech Solutions Pvt Ltd. We have ensured that all Marketing Communication projects are delivered on Strategy, on Time and on Budget.
He is specialized in making a process from scratch with all scripts ,training and quality and all S.O.P as required. Transitioning a process is also his specialty.He has conducted a lot of key tests on process enhancement and guided clients to increment in revenue and sales Apart from the above lead manager in our team we have experienced Technical Manager SHIVAJI NAIK- Manager IT and system Admin.He is certified by CCNA and has vast experience as a System Admin. We have Mrs. Pankajam Shivkumar who is the Manager Human Resources,who is HOD for Recruitment and quality. We have expert Quality analysts and Agents with varied experience in international BPO‘s of India.